← All articles

Compliance & trust

The Boiler Upgrade Scheme: What Installers Should Tell Customers

Government support schemes for heat pumps are a genuine selling point — but the specific eligibility rules and grant amounts change often enough that quoting a figure from memory is a real risk.

See it on a real page

Try the live calculator embedded exactly as your customers would see it.

View the demo →

Why this is worth a standing habit, not a one-off check

Scheme details are revised periodically, sometimes with little advance notice — a figure that was accurate at the start of the year can be outdated by the time a customer books an installation.

What to check before every quote that mentions a scheme

Current eligibility criteria, the exact grant or incentive amount, and any installer-side registration requirements — checked directly against the official government or scheme-administrator source, not a secondhand summary that may already be stale.

How to phrase it to customers safely

Something like “based on the current scheme rules, which I'll confirm are still accurate before we book anything in” protects both you and the customer from acting on a figure that's since changed, without undermining the strength of the pitch itself.

Related reading

FAQ

Where should I check the current scheme details?

Directly on the relevant UK government or scheme-administrator website rather than a secondhand article, since figures and eligibility rules are updated there first.

Should I put specific scheme figures on my website at all?

It's usually safer to describe the scheme generally on your site and confirm exact current figures directly with each customer, since a static page can go out of date silently.

← All articles Homepage